Do you provide any support? What is your response time?

We do provide 24/7 support via Live chat and Ticket System.

You can submit a ticket without registration, however, we advise creating an account first to have the opportunity to manage your support tickets.

Our HelpDesk offers the ability to send tickets to our support team in a secure and easy manner. In order for us to provide you with fast assistance, please fill in the corresponding fields with your Wernerhost username when submitting a ticket. You can expect a reply within 2 hours

Usually, our response time is much quicker than this, however, some tickets may require more time to be processed depending on the case and details.

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