ICANN's Whois verification process Print

  • whois, verification, contact, registrant
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According to the regulations introduced by Internet Corporation of Assigned Names & Numbers (ICANN) starting from January 1, 2014, Namecheap is sending Whois verification emails. Whois verification will only be needed for the Registrant contact information for generic TLDs (gTLDs) in the following cases:

  • for new registrations;
  • for registrant contact information changes on existing domains.

When a new domain is registered, we will immediately send an email to the Registrant email address specified for the domain. The verification email will be also sent if an edit is made to either of the following Registrant contact fields:

  • Registrant First Name
  • Registrant Last name
  • Registrant Email Address

If the Registrant email is changed, the email will be sent to the new email address specified.

The verification email will come from verification@namecheap.com or support@namecheap.com with the following subject: "IMMEDIATE VERIFICATION required for [domain name]". The email will contain a link you need to click on to verify your email address.

The link will look like this:







If the domain in the URL is different from the one specified above, please contact support to clarify the situation.

NB in regard to new registrations: You must verify the email address by clicking on the link within 15 calendar days after registration. If you do not verify it within 15 calendar days, the domain will be suspended, and the DNS of the domain name will be changed. The domain will resolve to a landing page with the instructions on how verification can be made and, as a result, the DNS will have the previous settings, and your website will be restored. Additional notifications are sent 10 and 5 days prior to suspension; shortly before the suspension, we are sending a final notice.

NB in regard to contact updates: You must verify the email address by clicking on the link within 7 calendar days after the update. When the combination of email, first name and last name for Registrant contact is updated, the domain(s) will be added to the update queue. This means that the updates will be visible in your Namecheap account, but contact details will not be changed in public Whois until the verification email is approved. If you do not verify the email address within 7 calendar days, the queue request will be canceled. In this case, the domain(s) will not be subjected to suspension, and the contact updates made in your Namecheap account will be reversed automatically.

For some domain extensions, the verification process would be as described above for new registrations.

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