What is your money-back policy?

Wernerhost has a refund policy for all new hosting purchases. 

Payments made with Wernerhost funds can be refunded to the Wernerhost account balance only. 
 

Cancellation procedure

If you would like to cancel your hosting package and receive a refund within 45 days after the purchase, follow the steps below: 

    • Sign into your Wernerhost account
    • Click on the service you own.
    • Click on Request Cancellation.
    • Click request cancellation again. 


You will receive an email confirmation once your request is completed.  

We would be extremely grateful if you give us the chance to help you with the issues you might be experiencing. Do not hesitate to let us know if we can do anything for you to reconsider the decision. We will be happy to keep you as our valued client - our Support and Billing teams are generally pretty flexible and will happily check what can be done in each particular case. 

NOTE: All websites with addon domains, subdomains as well as email accounts (if any) that are hosted in your cPanel account will be terminated along with the main service. 

Make sure you back up the necessary data before proceeding with the cancellation. We would like to avoid any unwanted interruptions of the services you might be currently using. 


Hosting uptime guarantee


We offer a monthly 99.9% uptime guarantee for hosting packages you purchase from us. 
If due to an internal infrastructure or equipment failure we fail to meet this guarantee, we will prolong your service cycle for the time the service was unreachable. 

To claim a service cycle prolongation, contact us by submitting a ticket to our Billing department within the first 10 calendar days after the downtime took place. 

Note that the downtime must be confirmed by a staff member of our Support Team. 


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